Let us create your perfect vacation with a customized itinerary designed to fit your specific needs, interests and travel style.
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What you need to know
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US Citizens passports must have at least 3 months validity (past the date you intend to leave Australia);
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US Citizens require an ETA (Electronic Ticketing Authority) to enter Australia. These are automatically issued for all clients who have booked their air travel through Active Downunder;
- If you are using frequent flyer miles, you must have your travel dates booked and confirmed before we can start this process;
- If you have booked your own flights, please provide us with all details (ie: airline, flight #, departing and arriving airports, arrival date/time, departure date/time);
- We use four and five star accommodations;
- We work with a limited number of selected B&B's, boutique hotels, hotels, apartments and lodge accommodations;
- We partner with Air New Zealand and Qantas to provide international and domestic airfares;
- We also offer travel services for those wishing to visit New Zealand on the same trip;
- We book complete itineraries which means we do not book pieces of an itinerary. It is a requirement that both parties agree on the complete itinerary and price and your trip is booked all together;
- We require at least four weeks’ notice (this may vary depending on time of year);
- We do not itemize or breakdown pricing of our itineraries.
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About You
Complete our 'Customized Itinerary Questionnaire'
and return via fax or email. Please add any additional information
about your travel needs and style. We will contact you upon receipt of
your questionnaire to discuss.
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Itinerary Design
We will design and price a
‘suggested itinerary’, along with a quote for travel insurance. This
will be sent via email for your review. Once you have reviewed the
‘suggested itinerary' and provide feedback, we will continue to make
any changes necessary to ensure it meets your needs, interests and
budget.
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Trip Deposit
Once approved, we will proceed in
making booking and confirming your trip. At this point we will request
a non-refundable deposit of $300 per person (deducted from your final
trip cost). Please download and complete our "Credit Card Authorization" and "Personal Details Form" and return via fax.
We strongly recommend purchasing travel insurance at time of booking. View Access America travel insurance
policies we sell. Please note, travel insurance must be purchased
within 7 days of paying your trip deposit to be eligible for
pre-existing conditions waiver. Refunds are only made for unused
vouchers if the activity has been cancelled due to poor weather
conditions or for reasons beyond the tour operators control. For this
reason, we highly recommend purchasing travel insurance.
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Confirming Your Itinerary
Once your deposit has
been received, we then proceed and sending requests for confirmation on
your itinerary. This can take a few weeks. When this is complete, your
'confirmed' itinerary will be emailed to you along with an updated
quote showing deposit paid and final payment due date. Any changes you
request after this time will incur a $50 change fee per item. At this
point, we will recommend making a lump sum payment towards your trip to
allow us to ticket your airfares. Note. This is done through an
industry partner (airfares wholesaler) so your payment will be made to
them. We will advise details at the time.
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Final Payment
Final payment is due 60 days prior to
departure, or if booking with this period, full payment is due
upon confirmation of your itinerary. We will contact you at least 65
days prior to arrange final payment. If paying by credit card, we
require a "Credit Card Authorization" form for the final amount to be completed and faxed back to us.
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Travel Documents
Your travel documents are sent by FedEx to arrive at least two weeks prior to travel. They include:
• Vouchers for all accommodation, tours, transfers and car hire;
• Airline tickets or e-ticket receipt;
• Confirmed Itinerary (includes local phone numbers, addresses, tour pickup times etc);
• Brochures
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This process, although
time consuming, does ensure we deliver a highly customized itinerary
and an incredible Australia experience.
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